As we mention on the site, order processing times are mandated by an item's availability. Please note that all order turnaround times are indications rather than guarantees as variations in supply and demand can sometimes cause a backlog.
- In Stock These items are currently in our warehouse and we will be used to fulfil your order as soon as possible. If you have items in the order that have other statuses however, these items will be shipped once any outstanding have been received in our warehouse. This can mean that items in stock are delayed as we wait for Pre-Order items (for example) to be available.
- If any of your items are listed as Restock Expected - Available to Order then they will be ordered from our suppliers (usually direct from the manufacturer) and should arrive with us, and then be shipped out to you within as little as 3-9 working days although it may take longer than that as supply may vary. We will keep you notified via email as your order progresses.
- 'Pre-Order' Such items will be available on the release date of the product (assuming we have received stock). Please note release dates may be subject to change.
Once we have your items all in stock we will promptly dispatch your order. We do place supplier orders very regularly to minimise any wait you may experience and please be assured that we do ship all orders as soon as is feasibly possible. We hope this helps make things clearer.
Please note that during very busy periods, such as the run up to Christmas, these timescales can be slightly impacted so always leave plenty of time for Birthday and Christmas gifts to arrive.
If your order has not been despatched within the timescales above we are almost certainly awaiting restock of one of the items on your order and will ship your order as soon as we possibly can. It can't hurt to contact us on the helpdesk to put your mind at rest so feel free to drop us a message.